You'll need to manually create and deliver the product / service to your customers. All staff and operations are visible to the customer in this experiment.

1. Create a board to track orders and steps needed to fulfil.
2. Test steps internally.
3. Receive orders during the concierge experiment.
4. Conduct the orders and document how long tasks take.
5. Review metrics: time taken for task completion; where were delays; how many purchases.