Evidence Strength*:




skills Required: 

Design, Technology, Marketing, Legal

Create a customer experience manually. Use people instead of tech.
Quick how-to guide:

You'll need to manually create and deliver the product / service to your customers. All staff and operations are visible to the customer in this experiment.

  1. Create a board to track orders and steps needed to fulfil.
  2. Test steps internally.
  3. Receive orders during the concierge experiment.
  4. Conduct the orders and document how long tasks take.
  5. Review metrics: time taken for task completion; where were delays; how many purchases.
need a team to help?

*Evidence Strength is the expected value of evidence the experiment will obtain. Measure this against the time/cost estimation to decide which experiments to undertake. Rating is between 1-5 and this is a rough estimate. Your business situation and market is unique. For more help or advice get in touch.