Customer Support Analysis

Evidence Strength*:

2 Time/Cost:

2 skills Required:

Research, Data Analysis, Marketing

Use data from customer support to uncover unmet jobs, pains and gains.

Quick how-to guide:

Prepare the questions you want answered from customer support data. Are customer jobs being solved? Are pains being addressed?
Schedule interviews with support team members to answer the above.
Update your value proposition canvas based on all feedback and go forward to next experiment.

need a team to help?

*Evidence Strength is the expected value of evidence the experiment will obtain. Measure this against the time/cost estimation to decide which experiments to undertake. Rating is between 1-5 and this is a rough estimate. Your business situation and market is unique. For more help or advice get in touch.